Privacy Policy

Last Updated: February 15, 2026

At luxerifrt, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal data when you interact with our luxury car rental services. By using our services, you consent to the practices described in this policy.

1. Data Controller

luxerifrt operates under Singapore's Personal Data Protection Act (PDPA). For any data-related inquiries, please contact us at [email protected].

Business Address: 10 Bayfront Avenue, #B1-07, Singapore 018956

2. Information We Collect

Personal Information

When you make a reservation or inquiry, we collect:

• Name and contact details (email address, phone number)
• Driver's license information and identification documents
• Payment information (credit card details processed securely)
• Rental preferences and special requests
• Communication history with our team

Automated Data Collection

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on site
• Device information and operating system
• Cookies and similar tracking technologies (see our Cookie Policy)

Vehicle Usage Data

For service delivery and support purposes, we may collect:

• GPS data if roadside assistance is requested
• Vehicle condition reports at delivery and return
• Mileage information for billing purposes

3. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide rental services you've requested
• Legitimate Interests: To improve our services and communicate with you
• Legal Compliance: To meet regulatory requirements for vehicle rental operations
• Consent: For marketing communications (which you may withdraw at any time)

4. How We Use Your Information

Your data is used to:

• Process and fulfill your vehicle rental reservations
• Verify driver eligibility and maintain service standards
• Communicate about your booking, delivery schedules, and support
• Process payments securely through our payment processor
• Provide roadside assistance when requested
• Improve our services through feedback analysis
• Send service-related updates and, with consent, promotional offers
• Comply with legal obligations under Singapore law

5. Data Sharing and Third Parties

We may share your information with:

• Payment Processors: Secure third-party services to handle transactions
• Insurance Providers: For coverage verification and claims processing
• Roadside Assistance Partners: Only when you request support services
• Legal Authorities: When required by law or to protect our legal rights

We never sell or rent your personal data to third parties for marketing purposes.

6. Data Security

We implement security measures to protect your information:

• Encrypted data transmission using SSL/TLS technology
• Secure servers with access controls and monitoring
• Regular security audits and updates
• Staff training on data protection procedures
• Breach notification procedures in accordance with PDPA requirements

While we strive to protect your data, no internet transmission is completely secure. You share information at your own risk.

7. Data Retention

We retain your personal data for:

• Active Clients: Duration of business relationship plus seven years for financial records
• Booking Records: Seven years for accounting and legal compliance
• Marketing Consent: Until you withdraw consent or two years of inactivity
• GPS/Location Data: Deleted immediately after service delivery completion

After retention periods expire, data is securely deleted or anonymized.

8. Your Rights Under Singapore PDPA

You have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Update inaccurate or incomplete information
• Withdrawal of Consent: Opt out of marketing communications at any time
• Data Portability: Receive your data in a structured format
• Lodge Complaints: Contact the Personal Data Protection Commission (PDPC) if you believe your rights have been violated

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Marketing Communications

With your consent, we may send:

• Special offers on rental packages
• New service announcements
• Seasonal promotions and updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly. Service-related communications (booking confirmations, support messages) will continue as necessary.

10. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites (such as partner dining venues or tourism sites). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

12. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we discover we have collected data from someone under 18, we will delete it promptly.

13. International Data Transfers

Your data is primarily stored and processed in Singapore. If we transfer data internationally (such as to cloud service providers), we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Significant changes will be communicated via email or a prominent notice on our website.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: [email protected]
Phone: +65 6583 7241
Address: 10 Bayfront Avenue, #B1-07, Singapore 018956

We are committed to addressing your privacy concerns promptly and transparently.